1. Complaints can be made only if goods purchased from the Seller are a property of the Purchaser.

2. In case the ownership rights have not yet passed from the Seller to the Purchaser, the Purchaser must proceed with the complaint only after full payment in accordance with §151 of the Civil Code.

3. If the Purchaser is a consumer (a natural person who does not act within the scope of business activity, employment, or profession), all offered goods are under warranty for 24 months unless stated otherwise and the procedure is in accordance with the Consumer Protection Act and the Civil Code. The warranty period starts on the day of taking the goods over from the transport company or directly from the Seller if the Purchaser picked up the goods in person.

4. The Purchaser is obliged to file a complaint with the Seller promptly after discovering a defect.

5. Liability for defects does not apply to defects caused by the following:

the defect was caused by mechanical damage of the goods by the Purchaser,
the product was handled improperly, in a way other than what was stated in an instruction manual,
the goods were used in conditions that do not match the humidity, chemical and mechanical effects of the natural environment,
negligent care and maintenance of the goods,
the goods were damaged due to excessive load,
the goods were used contrary to the conditions stated in the documentation,
general principles, technical norms, safety regulations, or warranty conditions were breached.

6. Defects caused by natural disasters are excluded from the liability for defects.

7. Liability for defects does not apply to regular wear or tear of the goods (or their parts) caused by ordinary use. A shorter lifespan of the goods cannot be considered a defect and therefore such goods cannot be claimed.

8. Defective goods must be sent to the address listed below, but not as COD. The goods need to be packed appropriately so that any further damage during transport is prevented. We recommend sending the goods by registered mail or as an insured delivery. A copy of proof of purchase (invoice) must be attached. In addition, we recommend attaching a filled-out complaint form, which must be exclusively in written form and sent by post.

9. The Seller acknowledges the complaint and issues a confirmation of the complaint in the most appropriate form. The day of goods delivery to the Seller is considered the day of the complaint application. If immediate confirmation is not possible, the confirmation must be delivered without any unnecessary delay, at the latest together with the document about the complaint processing. Confirmation about the complaint processing is sent by E-mail.

10. The Seller is obliged to determine a method of handling the complaint promptly or in complex cases within 3 days from the date of complaint application. In justified cases, especially if a complex technical evaluation of the goods is required, no later than 30 days from the date of complaint application. After determining the method of handling the complaint, the Seller will handle the complaint promptly and in justified cases, the complaint will be handled later. The complaint processing must not take longer than 30 days from the date of the complaint application. After the 30-day expiration period, the Purchaser has the right to withdraw from the purchase contract and the full price for the goods will be returned, or the Purchaser has the right to exchange the goods for the new ones.

11. Rights of the Purchaser when filing the complaint:

In case the defect can be removed, the Purchaser has the right to have it removed free of charge, properly, and on time. The Seller decides on a method of removing the defect.
The Purchaser can demand an exchange of defective goods for faultless ones instead of repairing the defect (repair) if such a repair does not result in unreasonable costs for the Seller in regard to the price of the goods or severity of the defect,
The Purchaser has the right either to exchange the product or to withdraw from the purchase contract if there is an irreparable defect that prevents the proper use of the product for its given purpose.
The complaint is considered settled if the complaint procedure ends with the handover of the claimed goods, an exchange of the goods or a return of the purchase price of the goods, a written notice of the claim acceptance, or a reasoned rejection.

12. The goods, or rather the packaging must be checked when taking the goods over, as the goods may be damaged during transport. We recommend for the Purchasers to unpack and inspect the goods in the presence of the carrier. With your signature, you declare that the packaging is undamaged.

13. These complaint conditions are an integral part of General Terms and Conditions, and the Seller reserves the right to change them at any time, even without prior notice to the Purchaser.

Return address
Preľude
M.Sch.Trnavskeho 14
841 01 Bratislava

NOTICE
Goods purchased on sale cannot be returned.